SERVICE & SUPPORT

Altep offers a variety of ways for you to contact our support team should you need assistance.

At Altep, our primary goal is to ensure that every client enjoys outstanding customer service and support.

Customer support for clients using our Review Platforms and/or working with us on Discovery Projects is available Monday through Friday, between 6 am and 10 pm Mountain Time.  For support, click the request support button below.

If you’re in need of after hours support, we’ll be there - simply contact your Project Manager to make arrangements for “on-call” service.

You can also call us at (800) 263-0940 during regular business hours, Monday - Friday (8:00AM-5:00PM Mountain Time).

REQUEST SUPPORT FOR AN EDISCOVERY PROJECT  

 

Altep provides support for Riskcovery projects via a dedicated phone number
(844) 833-4929

READ MORE ABOUT RISKCOVERY
If you have an urgent project and require immediate assistance, call our hotlines - our Consulting and Forensic Experts are available 24x7.

Consulting Hotline
(915) 225-0565

Forensics Hotline
(877) 839-9986

Altep also offers interactive, onscreen support via our Application Support Portal.  This option allows our support staff to troubleshoot applications on your computer in a remote desktop session, and is often used in conjunction with telephone support.

INITIATE AN ONSCREEN SUPPORT SESSION  

If your browser displays a certificate error, please click the red shield.

Once the page has loaded successfully, you should see the “Altep Application Support Portal.” (If not, please contact your firm’s IT group to confirm that your firewall is not blocking the site.)

From the “Your Issue” pull-down menu, please select “01 Inspicio Support” or “02 Relativity Support” or whichever is applicable.

Fill in your name and company, and click the Submit button.
The session will begin once you are in the queue - the Support Specialist will initiate an online chat to begin troubleshooting the issue or problem.