"Managed Services" are typically specialized offerings provided by service bureaus over a multi-year period, using standardized and repeatable (often tailored) processes. In e-discovery, Managed Services usually refers to processing, hosting, review, and data administration functions which are provided to a corporation or law firm.
Altep's managed services provide clients with administrative control of a proven e-discovery operation, including secure infrastructure, expert people, and repeatable processes, without having to build it themselves. The result is a material reduction in e-discovery costs and an increase in efficiency and accountability.
Managed Services are an increasingly popular option for a variety of reasons:
- Many organizations don't have the necessary infrastructure. Managed Services allows them to take advantage of sophisticated technologies, without incurring the burden of hardware, software, and manpower.
- For firms whose core competencies don't include IT, Managed Services offers all the benefits and capabilities with none of the unknowns.
- Managed Services clients can ramp up on demand, adding capabilities, storage space, and support to meet current work and caseloads.
- The underlying technologies and systems are monitored for performance and security, and regularly upgraded to keep pace with emerging standards and the latest platform versions.
- Clients can maintain full administrative control of their Managed Services environment, creating and managing their own cases, users, and access levels.
- Costs are predictable month over month.
- On demand support is provided by highly qualified and certified experts; as needed, the client can request additional support, and there's no need to hire or train internal staff.